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Privacy Policy

Here With You is designed to give people a private place to talk, reflect and track what matters to them. This policy explains what information is handled and why.

In plain languageWe only use personal information to provide, secure and improve Here With You, operate subscriptions, and meet legal obligations. We do not sell your personal information. You can delete saved memories and your account from within the app.

Effective date: 25 August 2026

1. Who operates Here With You

Here With You is operated in Australia by Jacob McMath Maintenance, a sole trader business operated by Jacob McMath ("Here With You", "we", "us" or "our").

Privacy questions can be sent to office@jmmaintenance.au.

2. Who the service is for

Here With You is intended for adults. It is a wellbeing and conversational support service, not a therapist, medical provider, emergency service, or substitute for professional care.

Immediate safety: If someone is in immediate danger or cannot stay safe, they should contact local emergency services or seek immediate human help. Here With You cannot physically intervene.

3. Information we collect and use

Account informationName, email address, authentication information and account identifiers needed to create and secure an account.
Profile preferencesThe support focus and response style you choose so the companion can respond in a way that suits you.
ConversationsMessages you send to the companion, conversation titles, modes and related timestamps so chats can work and, where enabled, be revisited.
User-controlled memoriesInformation you deliberately ask Here With You to remember for future conversations. You can remove saved memories from your profile.
Journal, check-ins and goalsJournal entries, mood and energy check-ins, needs, notes, goals, next steps and completion information you choose to save.
Usage and membership informationReply usage, subscription plan/status and related records needed to operate Free and Plus limits and entitlements.
Payment informationGoogle Play processes Android subscription payments. We receive subscription status and transaction-related identifiers needed to provide Plus; we do not receive your full payment-card number from Google Play.
Technical informationOur hosting and service providers may process ordinary connection information such as IP address, browser/device information, request times and security logs when the service is accessed.

4. How we use information

5. AI processing

When you use the companion or an AI-powered reflection feature, relevant content is sent to an AI service provider so a response can be generated. This may include the message you just sent, recent conversation context, your selected response style/support focus, and saved memories when they are relevant.

We currently use OpenAI services for this processing. We instruct the companion not to invent personal memories and to use saved memories only when relevant. You should avoid entering information you do not want processed as part of the service.

6. Service providers

We use third-party services to operate Here With You. Depending on the feature, these may include:

These providers process information on our behalf or as independent service providers under their own terms and privacy obligations. Information may be processed or stored outside Australia.

7. When information may be disclosed

We do not sell personal information. We may disclose information to service providers described above, where required by law, to protect the security or legal rights of users or the service, or as part of a legitimate business transfer subject to appropriate safeguards.

8. Data retention

We retain information for as long as reasonably needed to provide the service, maintain account continuity, meet legal obligations and resolve security or billing issues. Different records may have different retention periods.

You can remove individual saved memories in the app. You can also request permanent account deletion using the in-app Delete account control. Account deletion is intended to remove the account and associated profile data from the active service, subject to limited records we may need to retain where required for legal, security, fraud-prevention, accounting or dispute purposes.

9. Your choices and rights

You can update profile preferences, remove memories, manage saved content where the app provides those controls, and permanently delete your account. You can also contact us to ask a privacy question or request help accessing, correcting or deleting personal information associated with your account.

If we cannot verify that a request relates to the correct account, we may ask for reasonable information to confirm identity before acting on it.

10. Security

We use reasonable technical and organisational safeguards designed to protect personal information, including authenticated access and encrypted network connections where supported by our providers. No online service can guarantee absolute security, so users should protect their login credentials and contact us if they suspect unauthorised access.

11. Notifications and marketing

We may send service-related communications that are necessary to operate an account, such as security, billing or important product notices. If we introduce optional marketing communications, users will be given appropriate choices to opt out where required.

12. Changes to this policy

We may update this Privacy Policy as Here With You changes. The current version will remain available at this page and will show its effective date. Material changes may also be communicated in the app or by another reasonable method.

13. Contact

For privacy questions or requests, contact:

Here With You / Jacob McMath Maintenance
Email: office@jmmaintenance.au
Australia

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